Shipping & Delivery
|Tracking A Shipment|
|Where's My Stuff?|
Returns & Replacements
|Return Policy (RMA)|
Viewing and Changing Orders
|Problem with an Order?|
|Changing Address or Payment for an Order|
SHIPPING AND DELIVERY
To check the status of an order, please call us at 480-890-0900 or 1-888-638-2730 to find the status of your order.
If you have a tracking or delivery confirmation number, you can track your package by clicking the appropriate tracking link below. The shipping method and carrier for your package will be listed in your shipment confirmation e-mail. If you need to contact the carrier, you'll find contact information below.
If you no longer have the tracking information, please Contact Us.
Note: To speed delivery, shippers may not location-scan all of their shipments. When shipping volume is high, packages are processed in bulk, and the first time a package is scanned may be upon arrival at a regional hub near the destination, or even when the package is delivered. If you don't see any tracking data for your shipment, and the estimated delivery date has not yet passed, please do not be concerned.
Wondering where your order is? If you have not yet received your order at all and think that you should have by now, simply call us. Be sure to have your shipping number from the confirmation emails we sent out. OR, you may go directly to the UPS or ATI sites to track your shipment.
If you're missing a product ordered or sent as a gift, please Contact Us immediatly to rectify the situation. Be sure to include your order number when contacting us.
The most current summary for all your orders can be found on our Order Status page.
For RMA, please review our Return Policy. It details the steps involved in returning a product and our policy governing returns.
If something is wrong with an order that is being fulfilled by walts.com, we certainly want to help you. Please read the information below for more on how to proceed.
Do you need to cancel or change an order that has not yet entered the shipping process? Please call us at (480)890-0900 to arrange cancellation or to update your order .
Did you receive a damaged or defective item? If the item has a damaged or defective part, simply call us at (480)890-0900, do not hesitate! We'll ask you to indicate the number of items you're returning, the reason for return, and whether you would like a refund or a replacement item sent to you.
Did you receive the wrong item or an item you didn't order? Call us at (480)890-0900 and we'll ask you to indicate the number of items you're returning, as well as whether they arrived instead of or in addition to items that you did order. We will also ask you whether you need a refund or a replacement sent to you.
Are you missing an item? Check the packing slip that was included with your shipment. We may have split your order into multiple shipments, which we would indicate on the packing slip. If this is the case, rest assured that you will not be charged any additional shipping costs beyond those you had originally authorized. Visit the relevant order status page for estimated delivery dates for every shipment associated with your order.