Walts FAQ | Shipping, Returns, Delivery & Support
Find quick answers about ordering, shipping, returns, delivery options, and customer support at Walts.
Orders & Shipping
How long does shipping take from Walts.com?
Most orders ship within 1–3 business days. Some orders may ship the next business day, depending on product availability and order time. Transit times vary by location. Tracking details are emailed as soon as your order ships.
Does Walts.com offer free shipping?
Yes. Walts.com offers free standard shipping on most items. Freight or oversized products, such as large TVs and appliances, may include a delivery fee, which is clearly shown during checkout.
Can I schedule a local delivery date or time?
Yes. For TVs, sound systems, and appliances, our team will contact you after purchase to schedule a convenient delivery window.
Are local Tempe deliveries available on weekends?
Yes. Local deliveries in the Tempe, Arizona area are now available 7 days a week, including weekends. Availability may vary by product and delivery type.
Do freight deliveries move on weekends?
No. Freight shipments and freight return pickups do not move or get scheduled on weekends. Freight deliveries and returns occur on business days only.
Can I change the delivery address after placing an order?
No. Delivery addresses cannot be changed once an order is placed. To update an address, the order must be canceled and repurchased with the correct information. Please call 623-250-0979 as soon as possible for assistance.
Does Walts ship nationwide?
Yes. Walts ships throughout the continental United States.
Does Walts offer in-store or curbside pickup?
Yes. Select items are available for Buy Online, Pick Up In Store (BOPIS) and curbside pickup at our Tempe, Arizona location. Availability is shown during checkout.
Returns & Exchanges
What is the Walts.com return policy?
Most items may be returned within 30 days of delivery. Items must be unused, in original packaging, and in like-new condition. Some items — including open-box, clearance, and special-order products — may have exceptions. Visit https://walts.com/policy/returns for more info.
What should I do if my item arrives damaged?
Contact Walts within 48 hours of delivery at 623-250-0979. Always inspect your item before signing for delivery and note any visible damage with the carrier. Our team will assist with a replacement or refund.
When should I expect my refund?
Once your return is received, it goes through a routine inspection process. Approved refunds are typically processed within 24–48 hours after the item arrives back at our warehouse.
Can I arrange a dock pickup with the carrier?
No. Walts does not authorize dock pickup or carrier pickup changes once an order has shipped.
Payments & Financing
What payment methods does Walts.com accept?
Walts.com accepts all major credit cards and PayPal.
Does Walts.com offer financing or payment plans?
Yes. Financing options are available in-store. Please call (480) 968-4999 or visit our Tempe showroom for details.
Product Help & Services
Does Walts offer installation or setup services?
Yes. Walts provides professional installation for TVs, speakers, and appliances in select areas. Learn more at https://walts.com/installation
Can Walts help me choose the right product?
Absolutely. Our expert team can help compare models, explain features, and recommend options based on your space and budget. Contact us via chat, phone, or email at https://walts.com/contact
About Walts
Is Walts.com a legitimate company?
Yes. Walts is a family-owned, authorized retailer established in 1957. Every product we sell includes a valid manufacturer warranty.
Where is Walts located?
Walts’ main retail store is located in Tempe, Arizona, with 3 warehouses in Arizona, Texas and Kentucky. Allowing us to ship nationwide across the continental United States.
Are Walts products new or refurbished?
Walts sells new, authentic products unless clearly marked as open-box or clearance.
Why should I shop with Walts?
Walts combines the trust of a family business with the expertise of an audio-video specialist. Customers choose Walts for knowledgeable staff, competitive pricing, and honest service — online and in-store.
💡 Quick Answers
- Is Walts.com legit? Yes — family-owned since 1957
- Free shipping? Yes, on most items
- Return window? 30 days from delivery
- Damaged item? Contact us within 48 hours
- Local Tempe delivery? Available 7 days a week
- Installation available? Yes, in select areas
- Location? Tempe, AZ — ships nationwide